Photo of a service bell with a lady's finger above it to illustrate customer service

Customer Service Excellence
(2 full days)

A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment.

Course Overview

Course Objectives

By the end of this course, participants will be able to:

Explain how their role is instrumental in creating a high performance customer focused environment.
Realign their thinking about customer complaints.
Explain the importance of measuring and benchmarking service and the value of a lost customer.
Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.

Who should attend?

This course is suitable for:

Customer service staff.
Sales staff.
Any staff who serves external customers, whether directly or indirectly.

Methodology

The session will be conducted in a workshop format with group exploration and facilitator led discussions, video presentations and practical exercises.

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Communication Skills

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Customer Service Excellence (2 full days)

Course Overview

Course Objectives

Who should attend?

Methodology

Customer Service Excellence
(2 full days)