Services that I can help you with

Courses available and can be customised to suit your business needs are:

1. Communication Skills

2. Customer Service Skills

3. Emotional Intelligence

4. Presentation Skills

5. Professional Development

6. Professional Selling Skills

Click on the course titles to view more details.​

Often, small to medium sized businesses have a lean staff force who multi-task between operations and administration, leaving little to no time to handle Human Resource related matters. I can help you with services such as :

1. Screening CVs and interviews

2. Personnel administration

3. Competency Framework

4. Training & Development

Attention small business owners! Don't just rely on social media. Elevate your online presence hassle-free with stunning website designs! Say goodbye to coding jargon and hello to a visually striking website that showcases your brand in style! Save time and effort - let us handle the design magic while you focus on your business. Personalised consultations available for the perfect fit!

Running a hotel business can be challenging and daunting, especially when staff are inexperienced. With my skill set and experience, I can provide you with professional assistance in the following areas: 

1. Sales & Marketing consulting

2. Customer Service training

3. Guest Experience audits

4. FOH Operational assessments

In the service industry, this is also known as the Mystery Shopper Program.

Someone goes undercover as a customer and we submit detailed reports on the service experienced. The report highlights strengths and gaps in the customer service, which can be used to improve the overall customer experience and increase NPS scores.

If you run a small retail business and need help with analysing your sales data, look no further! I can help you organise and analyse your sales information to uncover trends, customer preferences and operational insights. With clear reports and actionable recommendations, you can make informed decisions, streamline operations and boost your sales efficiency.